That’s the common thread among those who work with our organization.
Program Support Assistant - Full Time/ Hourly
Salary: $15 - $17/hour DOE, full benefits
Specifics: Full-time, hourly, non-exempt; 37.5 hours/week
Reports to: Program Director
Location: Oregon City
Job Description/ How to Apply (Please Click to Read)
Who We Are
At CASA of Clackamas County our mission is to train and support community volunteers to provide a voice in court and advocate for the best interests of abused and neglected children in the foster care system who need safe and permanent homes.
You will be joining a team of dedicated staff and trained volunteers making a difference in the lives of children and youth who are under the protection of the dependency court. We want kids to get to permanency as quickly as possible. That may look different for each child. Our volunteer CASAs – Court Appointed Special Advocates - work diligently to make that happen as quickly as possible.
What You’ll Find Here
In addition to a team of passionate and committed people working to make the world a better place for kids in foster care, you will find we like to laugh and have fun. We support each other, have a flexible work environment (our workday is from 9:00am – 4:30 pm), and a beautiful office space on the Promenade in Oregon City. We are walking distance to the courthouse and all the wonderful Oregon City Main Street restaurants and shops.
The Program Support Assistant is an integral member of CASA of Clackamas County’s team. They will provide daily assistance and support to CASA staff and volunteers by processing case-related paperwork, answering and/or directing program-related inquiries, ensuring the integrity of data entered into the CASAManager database, calendaring meetings and events, and providing other administrative support as required.
On any given day you may work on a variety of projects in response to quickly changing needs and priorities. Flexibility, a good sense of humor, and the ability to re-prioritize quickly are the keys to being successful in this position.
This position interacts with both internal and external stakeholders, including but not limited to: board members, volunteers, donors, community partners, and staff. This position provides primary support for operational and administrative tasks of the CASA program.
Essential Duties and Responsibilities Include:
- Distribute CASA mail
- Process prelim notices, prepare paperwork, and notify volunteers; manage prelim volunteers’ weekly schedule
- Maintain electronic wait list, requested list, perm tracking, and closed case files
- Enter data into CASA Manager, including new case information, court judgments, case notes, and other data as assigned
- Update contact report and supervision flow chart monthly
- Process case files for all new appointments, request data from DHS for new cases and update CASA Manager database monthly
- Enter CASA volunteer hours/miles, continuing education hours into CASA Manager, send regular reminders for upcoming continuing education events
- E-file CASA reports, vacate, and appointment orders
- Process closed cases
- Coordinate background checks and document updates for staff, volunteers, and board as directed
- Update email, CASA Manager database, and other lists for all contacts
- Answer phones, greet visitors, and direct inquiries to proper staff
- Track and prepare CASA volunteer anniversary, birthday, and retirement cards
- Maintain and update Google and long-range planning calendars
- Track, order, and maintain sufficient office and kitchen supplies
- Manage office equipment, technology and vendors
- Support Training Manager with various tasks including preparing training manuals
- Prepare business cards, badges, and parking passes for staff and volunteers
- Update forms and assist with donor mailings and outreach projects as directed
- Other tasks as assigned
Qualifications and Requirements
- Passion for, and commitment to, CASA’s goals and mission.
- Strong multitasking abilities and flexibility essential
- Proactive ability to organize, problem solve, and prioritize quickly
- Ability to work independently with little supervision, self-directed, and takes initiative
- Team oriented; able to work with diverse groups, good sense of humor
- Demonstrated computer skills including proficiency with database management, Microsoft Office Suite, Google Suite, and Adobe Acrobat
- Good interpersonal and communication skills; ability to interact with internal and external stakeholders as an enthusiastic ambassador for CASA
- Understanding of the need for, and absolute commitment to, maintaining a high level of confidentiality
- Must complete CASA training within six months of hire, or have attended training within the last three years
- Prior or current experience as a CASA volunteer or staff member, working knowledge of CASA, juvenile court systems, and child welfare
- Bachelor’s degree in juvenile justice, social services, or child welfare-related field or equivalent combination of education and/or lived experience
- Demonstrated experience working in or advocating for communities of color
Salary and Benefits
Non-exempt, hourly, full-time, 37.5 hours per week with occasional evening and weekend work required. Salary commensurate with experience ranging from $15- $17/hour, and a generous benefit package including health, dental, flexible spending, a 401K plan, and fifteen days of personal time off (PTO).
Conditions of Employment
Candidates must pass criminal and DHS background checks
Applications must be received by Friday, June 14, 2019
Email to: firstname.lastname@example.org (no phone calls please) with the subject line:
"Program Support Assistant"
Submissions should include: 1) a cover letter indicating your interest in working for CASA and your applicable qualifications; 2) a resume; and 3) a list of three professional references with email and phone
CASA of Clackamas County is proud to be an equal opportunity employer. We are committed to an environment that welcomes and supports diversity. We seek diversity of identity, perspective, and background in our staff, board and volunteers.